Deloitte hiring for Technology Support – Analyst

Deloitte hiring for Technology Support – Analyst. All The detailed eligibility criteria, information, and application process for this opening are given below.

Job Description:

Technology Support Analyst 

Manage premium-level Tax Application Support via email, phone, and chat, to both internal and external users.

Maintain a client-centric culture and foster a culture of continuous improvement and employee engagement. 

Work with product and development teams to troubleshoot application issues and resolve issues.

Regularly monitor queues to ensure prioritization and wait time for customers meets our SLAs.

Attend daily support meetings to communicate trends and guidance, answer questions, and gather user feedback for enhancement requests and deficiencies.

Maintain quality service by establishing and enforcing organizational standards and policies.

Assist the Support leadership in organizing, planning, and implementing the Tax Transformation Support Strategy. 

Technical Requirements:

Bachelor’s degree in computer science, computer engineering, or related field.

0–2 years’ experience

Excellent Customer service (Phone / Chat / Emails)

Excellent spoken English Language proficiency

Proficient with MS-Office applications

ServiceNow experience preferred.

Azure experience preferred.

Exposure to application support, ITIL framework etc.

Excellent written & verbal skills

Customer Service experience

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