Flipkart Recruitment 2023 for 01 Executive (Ticketing) post. All legible and interested candidates can apply. Further information about the Flipkart recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit, and all other details/ information about this post is mentioned in details below.
|Post Name||Executive Ticketing|
|Salary||INR 10+ LPA|
|Job Location||Mumbai, Maharashtra, India|
|Qualifications||Any Diploma /Bachelor/Master/PhD|
|Official website||Click here|
Flipkart Job Description Responsibilities:
– Cancel and refund all bookings requested by direct cancellation through customer login or by calling customer service of Cleartrip.
– Verify the exact nature of the cancellation request – full, partial sector, split pax, amended, no show, full refund. Exception cases like visa rejection, and medical and death cases.
– Ensure proper verification of itinerary mentioned on HQ and airline website for LCC / GDS for full-service airlines across all domains.
– Once the cancellation process is completed, a screenshot needs to be captured confirming the same.
– Refund to be computed depending on the nature of cancellation as pt.2.
– Document all details accurately using Salesforce CRM.
– All calls made to the airline should be done using Genesys.
– Follow up (Call and Email) with airline/supplier in case of pending cancellations.
– Provide end-to-end support when it comes to trip cancellation & refund.
– Communicate clearly and effectively with airlines / other ticketing partners.
– Maintain agreed SLA with 100% compliance to quality and documentation.
– Ensure Positive Outcomes with every Interaction.
– Maintain integrity and hygiene with all customer and internal interactions.
GDS knowledge, Communication skills, Airline / IATA background
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