Wipro is hiring for System Engineer Apply now

Wipro Careers: Wipro is hiring for a System Engineer positions in multiple locations. Interested candidates can apply below

Job Role & Responsbility

• Excellent communication skills,
• Ability to Empathize, pacify and handle Irate Customers with exceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating system issues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, and Citrix. VDI, VPN, Security App, etc. over Remote Support
• Answer incoming calls and respond to customers’ emails promptly.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources and offer solutions to customers.
• Research, identify, and resolve customer complaints using applicable software.
• Route calls and tickets to appropriate resources and Domains that can best support the user,
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.

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