HSBC Recruitment 2023 (Work From Home/Office – Hybrid Work Style, Private Job Update) for assistant manager posts. All legible and interested candidates can apply on or before (06-02-2023). Further information about the HSBC recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit, and all other details/ information about this post is mentioned in details below.
Company Name | HSBC |
Post Name | Contact Centre Representative |
Salary | 5 LPA |
Experience | Freshers/Experiences |
Batch | 2019 2020 2021 2022 2023 2024 |
Job Location | Work From Home |
Qualifications | 12th/Diploma/Graduate/Pursuing post-graduation |
Official website | Click here |

HSBC Job Role & responsbility
- Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer issues at first contact where possible.
- Delivers what is promised in line with customer expectations
- Offers value-added products and services based on customer needs analysis and ensures customer understanding of those products
- Individual service, quality, and sales targets through proactively introducing customers to new and value-adding products and services that meet their needs
- Targets on efficiency, quality, and effectiveness
- Adherence to documented policies and procedures
Customers / Stakeholders
- Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
- Generating customer loyalty through strong knowledge of essential products and services
- Owns and resolves issues and understands how and when to escalate
- Quality monitoring scores
- Direct customer feedback via complaints, compliments, and customer satisfaction surveys
- Completion of required training and accreditations
- Number of calls that lead to offering value-added products and services through conversations with customers, incorporating needs analysis, building rapport, and overcoming objections
Requirements
What you will need to succeed in the role:
- Must have an education standard of at least a high school diploma and be of a legal working age
- Must be proficient language(s) required by the process
- Open to working flexible shifting schedules
- Must be flexible, customer-centric, and have the ability to thrive in a team environment seeking feedback and open to development
- Takes pride in delivering what is promised in line with the customer and service expectations
- Wants to do a good job, is concerned about getting it right for the customer, and checks everything is in order
- The ability to work in a high-volume, fast-paced environment is required
- Proficiency with personal computers and basic software packages and specialized applications
- Excellent communication skills and is polite and friendly at all times
- Displays patience and empathy
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