HSBC is Hiring Contact Centre Representative | Work From Home | Apply Now

HSBC Recruitment 2023 (Work From Home/Office – Hybrid Work Style, Private Job Update) for assistant manager posts. All legible and interested candidates can apply on or before (06-02-2023). Further information about the HSBC recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit, and all other details/ information about this post is mentioned in details below.

HSBC Job Role & responsbility

• Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer issues at first contact where possible.
• Delivers what is promised in line with customer expectations
• Offers value-added products and services based on customer needs analysis and ensures customer understanding of those products
• Individual  service, quality, and sales targets  through proactively introducing customers to new and value-adding products and services that meet their needs
• Targets on efficiency, quality, and effectiveness
• Adherence to documented policies and procedures

Customers / Stakeholders

• Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
• Generating customer loyalty through strong knowledge of essential products and services
• Owns and resolves issues and understands how and when to escalate
• Quality monitoring scores
• Direct customer feedback via complaints, compliments, and customer satisfaction surveys
• Completion of required training and accreditations
• Number of calls that lead to offering value-added products and services through conversations with customers, incorporating needs analysis, building rapport,  and overcoming objections

Requirements

What you will need to succeed in the role:

• Must have an education standard of at least a high school diploma and be of a legal working age
• Must be proficient language(s) required by the process
• Open to working flexible shifting schedules
• Must be flexible, customer-centric, and have the ability to thrive in a team environment seeking feedback and open to development
• Takes pride in delivering what is promised in line with the customer and service expectations
• Wants to do a good job, is concerned about getting it right for the customer, and checks everything is in order
• The ability to work in a high-volume, fast-paced environment is required
• Proficiency with personal computers and basic software packages and specialized applications
• Excellent communication skills and is polite and friendly at all times
• Displays patience and empathy

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