TCS Hiring Chat Support

Tata Consultancy Services TCS Recruitment 2024 (Private Job UpdateWork From Home/ Office) for Various international voice agent, webchat/chat support and research intern posts. All legible and interested candidates can apply on or before (19-01-2024). Further information about the Tata Consultancy Services TCS recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.

organizationTata Consultancy Services
Post NameChat Support
Salary3 LPA
Job LocationWork From home
QualificationsAny Graduates/Masters
Official websiteClick here

TCS Job Description-

  • Qualification – Graduate or under Graduate Degree in a relevant customer service field (preferred domain by Telecom/technical/Business and Financial Services) Or, Completed tertiary education in a relevant field from a recognized institution
  • Language Proficiency – The agent must have excellent English-speaking skills with neutral accent, including a high fluency in reading, writing, speaking and the use of the English language.
  • Computer Proficiency – An advanced general Microsoft Windows and computer skills, and accurate data entry abilities.

TCS Roles & Responsibility:

  • Excellent communication skills – written & oral
  • Strong customer advocacy skills and understanding of customer interactions leading to successful customer outcomes.
  • Responsible for the end to end activation or assurance of a Service
  • Responsible for the completion of all work tasks within scope of function and queues and any remediation’s required to ensure the outcome is achieved.
  • Identifies the problem by understanding its nature and its component parts and the relation between them.
  • Ensure compliance adherence and timely completion of milestone
  • Updating & keeping records of customer interactions, transactions, comments and complaints as per defined process guidelines
  • Seek support and guidance if required
  • Work collaboratively with teammates (external and internal to Supplier) to solve customer issues as quickly and as efficiently as possible.
  • Effective communication with other business units to obtain the required information to successfully manage the Customers order
  • Demonstrates resilience and flexibility to change
  • We Care – Privacy & Protecting our customer – take all steps to protect customer’s privacy
  • Sales Order Quality – get things right at First Time up front in order to reduce rework
  • Answer customer enquiries to appropriate area when necessary.
  • Meet prescribed customer service standards and performance objectives
  • Effective communication on order status to Customers/Stakeholders
  • Generates timely and well-developed solutions to addresses the problem.
  • Able to apply solutions across varied problems using functional knowledge & logical conclusions.
  • Escalating the dependencies to the relevant teams for any assistance
  • Booking of appointments for customers
  • Dispatching of equipment to customers
  • Process customer requests (orders, provisioning, Post activations, assurance, billing)
  • Learns and uses knowledge for business Innovation.

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Age Limit – For Wipro recruitment, candidate age must be at least 18years. There is no upper age limit mentioned for this recruitment.

Selection Method – For Wipro recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and virtual/ telephonic or field interview. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via registered mobile number or email id.

How to Apply – All legible and interested candidates have to apply online from the official website or from the given link.  

TCS Hiring Important Links

APPLY NOW  Click Here to Apply Online for International Voice
Click Here to Apply Online for WebChat/Chat Support

Click Here to Apply Online for Research Intern 

Important Information – Beware of fraudsters/scams as there are no charges/fees for private/MNC job vacancies. If someone asks you for money or asks for money to choose your company, consider it a scam.

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