TCS Hiring Chat Support

Tata Consultancy Services TCS Recruitment 2024 (Private Job Update, Work From Home/ Office) for Various international voice agent, webchat/chat support and research intern posts. All legible and interested candidates can apply on or before (19-01-2024). Further information about the Tata Consultancy Services TCS recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.

TCS Job Description-

• Qualification – Graduate or under Graduate Degree in a relevant customer service field (preferred domain by Telecom/technical/Business and Financial Services) Or, Completed tertiary education in a relevant field from a recognized institution
• Language Proficiency – The agent must have excellent English-speaking skills with neutral accent, including a high fluency in reading, writing, speaking and the use of the English language.
• Computer Proficiency – An advanced general Microsoft Windows and computer skills, and accurate data entry abilities.

TCS Roles & Responsibility:

• Excellent communication skills – written & oral
• Strong customer advocacy skills and understanding of customer interactions leading to successful customer outcomes.
• Responsible for the end to end activation or assurance of a Service
• Responsible for the completion of all work tasks within scope of function and queues and any remediation’s required to ensure the outcome is achieved.
• Identifies the problem by understanding its nature and its component parts and the relation between them.
• Ensure compliance adherence and timely completion of milestone
• Updating & keeping records of customer interactions, transactions, comments and complaints as per defined process guidelines
• Seek support and guidance if required
• Work collaboratively with teammates (external and internal to Supplier) to solve customer issues as quickly and as efficiently as possible.
• Effective communication with other business units to obtain the required information to successfully manage the Customers order
• Demonstrates resilience and flexibility to change
• We Care – Privacy & Protecting our customer – take all steps to protect customer’s privacy
• Sales Order Quality – get things right at First Time up front in order to reduce rework
• Answer customer enquiries to appropriate area when necessary.
• Meet prescribed customer service standards and performance objectives
• Effective communication on order status to Customers/Stakeholders
• Generates timely and well-developed solutions to addresses the problem.
• Able to apply solutions across varied problems using functional knowledge & logical conclusions.
• Escalating the dependencies to the relevant teams for any assistance
• Booking of appointments for customers
• Dispatching of equipment to customers
• Process customer requests (orders, provisioning, Post activations, assurance, billing)
• Learns and uses knowledge for business Innovation.

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Age Limit – For Wipro recruitment, candidate age must be at least 18years. There is no upper age limit mentioned for this recruitment.

Selection Method – For Wipro recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and virtual/ telephonic or field interview. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via registered mobile number or email id.

How to Apply – All legible and interested candidates have to apply online from the official website or from the given link.  

TCS Hiring Important Links

Important Information – Beware of fraudsters/scams as there are no charges/fees for private/MNC job vacancies. If someone asks you for money or asks for money to choose your company, consider it a scam.

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