JIO Hiring for Advisor Voice Process

Jio Recruitment 2023 (Private Job Update) for Various advisor voice process posts. All legible and interested candidates can apply on or before (10-12-2023). Further information about the Jio recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about this post is mentioned in details below. Read all the details carefully.

JIO Hiring About the job

1. Manage all customer interactions

2. Demonstrate ownership on calls when contacted by customer

3. Respond to all customers in appropriate tone and language

4. Offer a solution-based approach for all customer interactions

5. Educate the customer at every given possible opportunity

6. Ensure updation of product, system, process and policy knowledge

7. Adhere to rostered timing, scheduled shifts and activities

8. Capture customer details and data relevant to the call or service

9. Resolve customer queries within agreed timelines

10.Manage outbound campaigns as per business requirement

11. Increase, develop and retain customer base through relationship building and service

12. Follow all contact center policies, procedures, code of conduct and legislative requirements

Domestic Call Centre, Outbound, Telecom, Contact Centre, Customer Service

Experience – 6 months – 2 years (Minimum 6 months experience in BPO is mandatory)

Qualification – Graduate / B Tech / BE degree/Diploma in Networking/ Electronics

CCNA certification preferred

Job Location – Surat, Ahmedabad, Durgapur, Indore, Jaipur, Nagpur, Mohali

JIO Hiring Skills & Competencies

1. Speak local language

2. Problem solving skills

3. Customer focus

4. Attention to detail

5. Technical Certification

6. Service mindset

JIO Hiring Important Links