Execute procedures to meet internal/external SLA’s with high-quality Train and certify, as applicable, on business policies and standard operating procedures.
Adhere to all standard operating procedures and business policies.
Execute data entry via databases.
Develop and recommend solutions for process improvements, in addition to supporting the implementation of new processes and programs.
Work with clients to complete day-to-day BAU activities.
Support on-call rotations or off-shift availability, as required.
Perform quality checks to ensure data integrity for clients and downstream systems.
Respond to client inquiries via Change Requests, Salesforce tickets, and/or Client Service representatives.
Research and respond to E&Y Audit requests.
Assist Process/Team Lead with the creation of and data gathering for KPI and metrics.
Assist Process Lead/Team with UAT Testing for new software releases.
Other duties as assigned.
Nielsen Hiring QUALIFICATION & DESIRED SKILLS:
Bachelor’s Degree in Engineering, English, Journalism, Music or other Media-related disciplines.
Proven record of delivering quality results on time with high attention to detail.
Uses logic to analyze data and capability to draw conclusions and convey results
Fluency in English language, effective writing, grammatical, organizational, analytical, and communication skills
Proficient with the use of Google Tools (Docs, Sheets, Slides) and Microsoft Suite
Strong interpersonal skills and the ability to work effectively with others
Must be able to work accurately under deadlines and willing to work outside regular business hours, as required
Typing speed should be good.
The candidate must be passionate about consuming Podcasts, TV shows, and movies.
Must keep themselves updated with the latest news, especially on social networks,
related to American television, cinema and sports.