Ciena hiring for Graduate Associate

Ciena Graduate Associate. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post. Read All The Details Carefully.

SPECIFIC RESPONSIBILITIES :

Automate data collection and issue resolution

Provide remote technical support on identified CIENA products 24×7 when required. On call duty includes evenings and weekends.   

Review with senior engineers issues found in the field and assist Communication with Design and Supply Chain on problems found

Utilize debug tools as well as lab research to aid Customer’s technical problem. Recover information necessary to escalate the incident/issue to senior engineers. Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training

Provide Customer feedback to Quality Assurance, Design, Product Management, Technical Publications and Training  

Contribute to publishing of MOP/ISB/FSB documents.

Contribute to knowledgebase (KCS)

Perform a Customer Lead Engineer roll for specific customers

Resident Engineering functions on-site or remote

Travel to customer sites and Ciena locations globally

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EDUCATION AND EXPERIENCE :

Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with zero to three years related experience or equivalent combination of education and experience

Experience automating tasks using scripting languages such as JavaScript and Python

Foundation knowledge of the operation of fiber optic transport and/or switching equipment.

Preferably has experience in a technical support role with an equipment vendor in the Telco industry.

Basic problem solving experience with OTN/SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities.

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