Wipro Hiring on Multiple Locations

Wipro Company Recruitment For Executive/Senior Executive Candidates who completed Bachelor’s or Master’s degrees are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below Read the mentioned details carefully.

Wipro Hiring Job to Do

1. Support process by managing transactions as per required quality standards
   1. Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
   2. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
   3. Update on availability in the RAVE system to ensure the productivity of the process
   4. Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions
   5. Follow standard processes and procedures to resolve all client queries
   6. Resolve client queries as per the SLAs defined in the contract
   7. Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients
   8. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
   9. Document and analyze call logs to spot the most occurring trends to prevent future problems
   10. Maintain and update self-help documents for customers to speed up resolution time
   11. Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
   12. Ensure all product information and disclosures are given to clients before and after the call/email requests
   13. Avoids legal challenges by complying with service agreements

2. Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
   1. Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
   2. Assist clients with navigating around product menus and facilitate a better understanding of product features
   3. Troubleshoot all client queries in a user-friendly, courteousand professional manner
   4. Maintain logs and records of all customer queries as per the standard procedures and guidelines
   5. Accurately process and record all incoming calls and emails using the designated tracking software
   6. Offer alternative solutions to clients (where appropriate)to retain customers and client’s business
   7. Organize ideas and effectively communicate oral messages appropriate to listeners and situations
   8. Follow up and make scheduled callbacks to customers to record feedback and ensure compliance to contract /SLAs

3. Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
   1. Undertake product training to stay current with product features, changes,s and updates
   2. Enroll in product specifications and any other training per client requirements/recommendations
   3. Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
   4. Update job knowledge by participating in self-learning opportunities and maintaining personal networks.

Wipro Hiring Important Links