Wipro Hiring Any Graduates for Production Agent| Freshers are eligible to apply for the job role. Wipro is organizing an off campus recruitment drive. Below are the Wipro Job description, Eligibility, and details.
Wipro Hiring Job Do
- Support process by managing transactions as per requiredquality standards
- Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
- Update own availability in the RAVE system to ensureproductivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all clientqueries
- Resolve client queries as per the SLA’s defined in thecontract
- Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
- Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends toprevent future problems
- Maintain and update self-help documents for customers to speedup resolution time
- Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
- Ensure all product information and disclosures are given toclients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus andfacilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteousand professional manner
- Maintain logs and records of all customer queries as per thestandard procedures and guidelines
- Accurately process and record all incoming call and email usingthe designated tracking software
- Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messagesappropriate to listeners and situations
- Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with productfeatures, changes and updates
- Enroll in product specific and any other trainings per clientrequirements/recommendations
- Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client
- Update job knowledge by participating in self learningopportunities and maintaining personal networks
Also look on this Job
Age – For this recruitment, candidate age must be at least 18years. Candidates having age less than eighteen years cannot apply for this recruitment.
Selection Method – For Walmart recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and virtual/ telephonic interview. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via registered mobile number or email id.
How to Apply – All legible and interested candidates have to apply online from the official website or from the given link.
Wipro Hiring Important Links
|Click here to Apply
|CHECK OUT SARKARI JOB UPDATES
|FOLLOW US ON INSTAGRAM
|JOIN US ON TELEGRAMS
|JOIN US ON LINKEDIN
|JOIN OUR YOUTUBE CHANNEL
Important Information – Beware of fraudsters/scams as there are no charges/fees for private/MNC job vacancies. If someone asks you for money or asks for money to choose your company, consider it a scam.
We hope that you liked our information, if you liked our information, then you must share it with your friends, family and group. So that they can also get this information.