CGI Hiring For Service Desk Technical Analyst|Fresher Apply now

CGI is Recruitment for service Desk Technical Analyst. The interested candidates of BE/BTECH/ME/MTECH/MCA can apply for this job through the link given below.

Job Description

CGI off-campus Recruitment 2022

Duties and responsibilities:

• Respond to requests for technical assistance by following prescribed procedures.
• Research reported incidents using available information sources and tools. Diagnose, triage, and resolve hardware, software, applications, or basic network-related issues.
• Log all contacts and document all the activities and results accurately and completely within the incident management tool.
• Assign unresolved tickets to the appropriate support team.
• Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
• Identify and escalate tickets requiring urgent attention and action.
• Stay current with system information, changes, and updates.
• Adhere to work schedules, attendance, and leave policies.

Required qualifications to be successful in this role (graduation is a must)

• Any UG/PG degree.
• Excellent speaking and writing skills in English with a neutral accent, correct grammar, and syntax.
• Knowledge of how to use computers and basic awareness of Microsoft tools like word, excel, etc.
• Willingness to work in a 24*7 environment on rotational shifts.
• Ability to think clearly, analyze the problem and take necessary steps to fix the issue

Skills:

Communication (Oral/Written)

Customer Service & Support

Problem Solving/DecisionMaking

How To Apply for this Service Desk Technical Analyst Position?

Eligible and interested candidates fill out the online application form through our link below.

Apply now

If you have any queries or problems while filling the application form or any issue with this position details please feel free and comment in the comment section we will reply back ASAP

About Organisation

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal opportunity employer, we want to empower all our members to succeed and grow.