Deloitte OFF-Campus Recruitment 2022
This is informed to all the candidates who are waiting for an opportunity for MNC’s then had a great opening in Deloitte, Deloitte is hiring for Analyst- Customer Support that candidate who is done Any graduate From any Stream are Eligible for this position Interested and eligible candidate are fill the online Application form through our given link below.
NOTE:-Before filling online application form read all the details carefully and also share this position.
Company: Deloitte
Position: Analyst- Customer Support
Experience: 0-1 year of experience
Location: Hyderabad
Salary: 4.5LPA to 6.5 LPA
Qualification: Any Graduation
Batch 2019 2020 2021 2022
Job Description
Customer handling skills – Call etiquettes
End to End ticket management
Basis ITIL concepts of Incident, problem, and change management are must
Should have experience in managing voice and non-voice support (Calls, chats & email)
Adhering to SLAs like response time of an email and chat. ASA for calls
Performing as per the set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, etc. Zero RED light calls for an entire year. Understanding on above metrics is a mandate
Client value add prioritization of issues, VIP support & calculating business impact are basic expectations from the person who would work in this role
Process incoming service requests, incidents & change requests & formulate an appropriate response
Manage multiple support mailboxes & respond to emails
Triage & troubleshoot issue(s) reported on all applications.
Report & record any new defects on all applications.
Communicate with end-users including external (non- Deloitte) client users, this includes contacting Partners, Directors & Senior Managers from the client organization
Troubleshoot and resolve technology-related issues on technologies such as MS Office, & custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory, and DPASS)
➤Provision of user accounts for external (non- Deloitte) client users
Technical Requirements:
Comfortable working in a 24*7 environment (rotating shift changes up to every month):
5:30 AM – 2:30 PM IST,
2:00 PM – 11:00 PM IST
9:00 PM – 06:00 AM IST
Have a passion for technical knowledge learning & be a quick learner
Provides customer service support to the organization by obtaining, analyzing & verifying the accuracy of the information in a timely manner
Initiates and implements corrective action as needed, in order to ensure that an excellent standard of service & a high level of customer satisfaction is maintained
Have demonstrated ability to work in a fast-paced, dynamic environment, prioritizing work and adjusting to changing business demands
Exceptional attention to detail, relevancy, authenticity, & accuracy of information gathered; ability to structure, organize & synthesize data quickly with the end-user perspective in mind.
Enthusiastic self-starter with a can-do attitude, delivering a consistently high level of performance.
Exceptional attention to detail & willingness to work in a demanding and results-oriented global business environment with frequently changing priorities.
Capability to work under strict deadlines, prioritize and multitask work assignments, take ownership and adhere to strict internal quality assurance processes.
Qualifications
Any Graduate can apply.
0-1 year experience
Excellent Customer service (Phone / Chat / Emails)
Strong spoken English Language proficiency
Proficient with MS-Office
ServiceNow experience preferred
Exposure to application support, ITIL framework, etc.
Strong/Excellent written & verbal skills
Customer Service experience
HOW TO APPLY FOR THIS POSITION?
Eligible and Interested Candidates fill out the Application form through our given link below.
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