UBER is Hiring For the position of CEO Specialist Any Graduate from Any Stream apply now

Uber OFF-Campus Recruitment 2022


All the Candidate Who is waiting for an opportunity have a great opening in UBER, UBER is Hiring For the position of CEO Specialist The students from various disciplines can apply for this position and fill the online application form through our given link below interested and eligible candidates can read more details below for Careers, Recruitment, Eligibility, Requirements, Salary, Skills, etc.


NOTE:- Before filling out the Application form read all the details carefully and also share this position.



Company: Uber 

Position: COE. Specialist 

Experience:  0-1 Year of experience (Freshers can apply) 

Location: Hyderabad 

Salary: 2.2 to 3.8 LPA (Expected)

Qualification: Any Graduation 

Batch: 2018 2019 2020 2021 2022



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Job Description:




Social Media – Ticket Handling

Connect with high profile riders & influencers on social media & represent Uber’s support spirit

Handle partner concerns from various internal teams i.e. IRT, ECR, Cross support, CEO Escalations, Collaborator Customer concern, MFI blocking issues, provide language support to SL/BD, supports Driver Blocking issue from BPOs & keep a sharp focus on High-Priority queue for critical safety partner concerns.

Should Have the ability to handle safety-related partner concerns on social media with courtesy & presence of mind while working with relevant teams internally to get them resolved on time

Provide top-notch customer support through emails & phone calls alike for all of our audiences, if need be. We take pride in the fact that we treat riders & driver-drivers who use the Uber/ Uber network/platform as equals, & we’d want you to agree

Help in improving processes & never shy away if you have to build a new process. We always optimize for a better customer experience

Identify patterns & help in making the support systems better as we scale

Voice & speech capabilities

Should be able to take calls & authoritatively harmonize with customers from any social background by optimally listening, understanding, and speaking in English. Other regional languages are a plus

RCA & deep dives

Should have intermediate knowledge of Excel/Word/Slide to extract data, frame basic models & represent it on documents/slides

Understand post virality, have the capability to supervise & control it

Be able to report viral post trends so internal teams can take the right action in a timely manner

Supervise the social media handles of Uber, which are critically Twitter & Facebook with a dash of Instagram as well

Have the expertise to connect with celebrities who raise support tickets on social media (CEOs, actors, sports personalities, journalists, writers, etc)

Insight generation

Should be able to relate support opportunities with Uber’s business needs & hence identify process/policy insights from BAU activities



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Creative Responses

Positive Engagement: Must be able to write positive appreciation-worth responses on social media to transform the negative experience into a positive one.

Killer Response: Should be able to see opportunities where we can write virality-worthy responses which get social media traction. In turn, leads to positive brand sentiments.

Delighter Program: Should be inclined to engage with the Rider/drivers on Social, conceptualize a delighter & implement it ends to end for creating positive stories on social media.

Understanding Social Media platforms & metrics

Should have acquired an understanding of Social Media platforms & various metrics accepted globally. Should also be using these platforms to keep one updated about recent policies & features



Basic Qualifications 


Strong Verbal And Written Communication 

Outstanding written & verbal communication skills with shown ability to write clear, concise, and accurate messages

Demonstrate awareness of social media trends/developments and how those can be implemented to improve community engagement/customer service

In-depth knowledge of and passion for social media Expertise and interest in social media standard methodologies and a willingness to innovate

What the Candidate Will Do


Familiarity with Google Drive, especially Google Spreadsheet & Google Docs Ability to maintain a professional and calm demeanor while juggling multiple, high-priority tasks concurrently

Flexible hours & ability to work mornings, evenings, and weekends to cover hours of operation as needed.



HOW TO APPLY FOR THIS POSITION?

Eligible and interested candidate fill out the online application form through our given link below.





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