Wipro Hiring for Customer Representatives

Wipro Hiring 2024 (Work From Home/Office – Hybrid, Private Job Update) for Various customer service representative, research associate, senior consultant and analyst posts. All legible and interested candidates can apply on or before (26-01-2024). Further information about the Wipro recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.

Wipro Hiring Job Description

Role Purpose

The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.

Wipro Hiring Do

1. Support process by managing transactions as per requiredquality standards
   1. Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
   2. Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
   3. Update own availability in the RAVE system to ensureproductivity of the process
   4. Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
   5. Follow standard processes and procedures to resolve all clientqueries
   6. Resolve client queries as per the SLA’s defined in thecontract
   7. Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
   8. Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
   9. Document and analyze call logs to spot most occurring trends toprevent future problems
   10. Maintain and update self-help documents for customers to speedup resolution time
   11. Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
   12. Ensure all product information and disclosures are given toclients before and after the call/email requests
   13. Avoids legal challenges by complying with service agreements

2. Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries
   1. Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions
   2. Assist clients with navigating around product menus andfacilitate better understanding of product features
   3. Troubleshoot all client queries in a user-friendly, courteousand professional manner
   4. Maintain logs and records of all customer queries as per thestandard procedures and guidelines
   5. Accurately process and record all incoming call and email usingthe designated tracking software
   6. Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business
   7. Organize ideas and effectively communicate oral messagesappropriate to listeners and situations
   8. Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs

3. Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client
   1. Undertake product trainings to stay current with productfeatures, changes and updates
   2. Enroll in product specific and any other trainings per clientrequirements/recommendations
   3. Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client
   4. Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Age Limit – For Wipro recruitment, candidate age must be at least 18years. There is no upper age limit mentioned for this recruitment.

Selection Method – For Wipro recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and virtual/ telephonic or field interview. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via registered mobile number or email id.

How to Apply – All legible and interested candidates have to apply online from the official website or from the given link.  

Wipro Hiring Hiring Important Links

Important Information – Beware of fraudsters/scams as there are no charges/fees for private/MNC job vacancies. If someone asks you for money or asks for money to choose your company, consider it a scam.

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