Amazon Recruitment for International Voice Process

Amazon is recruiting candidates for International Voice Process. Candidates who completed 10 + 2/ Any Graduation are eligible can apply for this job. The company is hiring candidates in the Pune(Work From Home) location. The required details such as the agenda, eligibility, procedure, and application process are provided below. Read all the details carefully.

Amazon Recruitment Knowledge and Skills Required

Communication Skills:
• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills – the ability to clearly understand and state the issues customers present
• Ability to concentrate – follow customers’ issues without distraction to resolution
• Good composition skills – the ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently

Amazon Recruitment Computer Knowledge/Skills:

• Ability to use a desktop computer system
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer
• Excellent typing skills
• Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications
• Demonstrates an ability to learn in various media
• Ability to successfully adapt to changes in the work environment

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Amazon Recruitment Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays, and events
• Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Amazon Recruitment Problem-Solving Skills:

• Effective problem-solving skills including decision-making, time management, and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet business needs
• Ability to maintain composure in highly escalated situations
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service

BASIC QUALIFICATIONS

Qualifications required
The minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply

Minimum experience should be 6 months in any field. 

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