Amdocs Hiring IT Professional

Provide support to Amdocs internal users for IT-related support

Knowledge to support various Desktop and Laptop models available in Amdocs

Image Amdocs Laptops and desktops with the Amdocs image

Should use the internal CRM application to log new cases & update progress on existing cases promptly

Knowledge to support windows related issues escalated by Remote Support

Manage ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA) timelines

Resolve and respond to user questions received via ServiceNow, email or other collaboration methods meeting defined OLA and SLA

Use technical knowledge bases(internal & external) to resolve technical issues & collaborate on issues with relevant teams as required

Support meeting/conference room IT infrastructure

Vendor management – Deal with various desktop/laptop vendor to support existing requirements and plan for future requirements.

Initiate procurement requirements for new PC/Laptop devices to support existing and growth requirements

Need to be on call after office hours and during weekends for any major disruptions in IT Service

Document new procedures as well as maintain documentation on troubleshooting and technology, contribute to the knowledge base as required

Collaborate effectively and closely with end users, IT stakeholders

B.E/B.tech/MCA IT /Computer Science  or related stream – 2023 Passout  – FulltimeRequired Skills/Domain Knowledge

• Must have minimum 0 – 6 months – technical support experience

• Excellent communication skills

• Knowledge to remote support tools like Windows Messenger, RDP, Net Meeting, SCCM          

• Excellent knowledge of

• PC & laptop hardware    

• Expert knowledge of Windows7, Windows 10 operating system.&  Mac OS

• Intermediate knowledge of Windows Exchange messaging system

• Intermediate knowledge of backup systems like OneDrive, Druva.

• Intermediate knowledge of O365.

• Windows System Administration. (Windows 7, Windows 10)

• PC/Laptop support  

• Hardware knowledge of laptop, Desktop, printer

• Good knowledge of MS suite of products like MS 365

• Excel knowledge for reporting.

• Ability to work in a team & communicate with team members for either guidance at work or for sharing own expertise

• Good collaboration skills to achieve the stated objectives

• Excellent English communication skills Patient with customers

• Have an ownership mentality to resolve issues on own or with the help of others

• Be a self-starter and the work minimal remote assistance

• Come up with ideas, solutions to implement new services to enhance customer satisfaction