Amdocs Hiring IT Professional

Amdocs Recruitment 2024 for IT Professional – Windows /OS – Fresher. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.

Post NameIT Professional
Salary8 LPA
Job LocationPAN India
QualificationsAny Bachelor /Masters
Official websiteClick here

Amdocs Hiring What will your job look like?

Table of Contents

  • Provide support to Amdocs internal users for IT-related support
  • Knowledge to support various Desktop and Laptop models available in Amdocs
  • Image Amdocs Laptops and desktops with the Amdocs image
  • Should use the internal CRM application to log new cases & update progress on existing cases promptly
  • Knowledge to support windows related issues escalated by Remote Support
  • Manage ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA) timelines
  • Resolve and respond to user questions received via ServiceNow, email or other collaboration methods meeting defined OLA and SLA
  • Use technical knowledge bases(internal & external) to resolve technical issues & collaborate on issues with relevant teams as required
  • Support meeting/conference room IT infrastructure
  • Vendor management – Deal with various desktop/laptop vendor to support existing requirements and plan for future requirements.
  • Initiate procurement requirements for new PC/Laptop devices to support existing and growth requirements
  • Need to be on call after office hours and during weekends for any major disruptions in IT Service
  • Document new procedures as well as maintain documentation on troubleshooting and technology, contribute to the knowledge base as required
  • Collaborate effectively and closely with end users, IT stakeholders
  • Amdocs HiringAll you need is…

    B.E/ IT /Computer Science  or related stream – 2023 Passout  – FulltimeRequired Skills/Domain Knowledge

    • Must have minimum 0 – 6 months – technical support experience

    • Excellent communication skills

    • Knowledge to remote support tools like Windows Messenger, RDP, Net Meeting, SCCM          

    • Excellent knowledge of

    • PC & laptop hardware    

    • Expert knowledge of Windows7, Windows 10 operating system.&  Mac OS

    • Intermediate knowledge of Windows Exchange messaging system

    • Intermediate knowledge of backup systems like OneDrive, Druva.

    • Intermediate knowledge of O365.

    Amdocs Hiring Preferred Skills/ Domain Knowledge

    • Windows System Administration. (Windows 7, Windows 10)

    • PC/Laptop support  

    • Hardware knowledge of laptop, Desktop, printer

    • Good knowledge of MS suite of products like MS 365

    • Excel knowledge for reporting.

    Amdocs Hiring Required Behavioral Competencies

    • Ability to work in a team & communicate with team members for either guidance at work or for sharing own expertise

    • Good collaboration skills to achieve the stated objectives

    • Excellent English communication skills Patient with customers

    • Have an ownership mentality to resolve issues on own or with the help of others

    • Be a self-starter and the work minimal remote assistance

    • Come up with ideas, solutions to implement new services to enhance customer satisfaction

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    Age – For this recruitment, the candidate must be at least 18 years old. Candidates aged less than eighteen years cannot apply for this recruitment.

    Selection Method – the candidate will be selected based on shortlisting/ assessment tests and virtual/ telephonic interviews. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via a registered mobile number or email ID.

    Amdocs Hiring Important Links

    APPLY NOWApply Now

    Important Information – Beware of fraudsters/scams as there are no charges/fees for private/MNC job vacancies. Suppose someone asks you for money or money to choose your company, consider it a scam.

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