This is informed to all the candidates are that Uber hiring for Social Customer Care, Sprinklr Specialist
organization | Uber |
Post Name | Social Customer Care, Sprinklr Specialist |
Salary | INR 4 LPA |
Experience | Freshers/Experience |
Batch | 2018 to 2023 |
Job Location | Bangalore |
Qualifications | Any UG/PG |
Official website | Click here |
Job Responsibilities
Work in partnership with the Global SORT Lead to maintain and elevate Uber’s Sprinklr environment and ensure the SORT team can continuously increase performance.
- Run the Sprinklr Uber social care platform end to end
- Inclusive of configuration designs, gap identification, reporting needs, workflow fixes, implementing new features, adjusting rules, etc.
- Lead the relationship with Sprinklr to drive platform efficiencies, break-fixes and new features
- Oversee the work delivered from Uber’s internal tools support team, and in partnership with our consultant, upskill them to take on more responsibilities (e.g. Sprinklr reporting capabilities)
- Work with regional teams to properly address their Sprinklr needs (reporting, widget updates, workflow ideas, new features, rule tweaks, break-fixes, etc.)
- Lead implementation of all new Sprinklr tool updates (new rules, workflows, reporting dashes, etc.)
- Lead reporting needs between Sprinklr and Uber teams (A&I, regional program teams, etc.)
- Work in partnership with the Global Head of SORT to use our existing consultant to:
- Strengthen Uber’s Sprinklr environment
- Create best-in-class trainings / practices to enhance our internal teams capabilities
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Basic Qualifications
- Strong experience in Sprinklr
- Design, configuration, troubleshooting, break-fixes, rule building, optimizations, workflow updates, new feature launches, etc.
- Strong tooling and technical skills
- Strong analytical and data skills
- Stakeholder management skills with internal and external partners
Preferred Qualifications
- Ability to work well under deadlines and juggling multiple priorities
- Strong experience with social media technology
- Excellent written and verbal communication skills
- Ability to work well on solo projects and as a part of a team
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