Tata Consultancy Services TCS Recruitment 2024 (Private Job Update, Work From Home/Office) for Various research intern and service desk associate posts. All eligible and interested candidates can apply on or before (22-02-2024). Further information about the Tata Consultancy Services TCS recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.
|Tata Consultancy Services TCS
|research intern and service desk associate
|Any Bachelor /Masters
Desired Competencies (Technical/Behavioral Competency)
TCS Hiring Must-Have**
- Provide Level 1 support for all in scope services.
- Act as a single point of contact (SPOC) for all user requests, and resolve issues on first call, or route to the appropriate resolving support group.
- Perform active case management and be accountable for end-to-end delivery of requests that originate with them and is responsible for ensuring resolution is driven by all downstream support groups.
- Monitor Incident or Problem status to facilitate Incident/Problem closure within defined service level standards or escalate in accordance with the escalation management process.
- Develop, establish and maintain call prioritization guidelines and escalation procedures.
- Provide a systems status recording with status information such as known Major Incidents and estimated recovery time.
- ServiceNow Queue Management – Incident, Service Request, Problem & Change.
- Ensure all the specified SLAs are met in accordance with the customer agreement.
- Maintain and drive the call quality keeping customer satisfaction as priority.
- Escalate customer concerns on timely basis and follow up to closure.
- Take end to end ownership of call and ticket to ensure timely closure and resolution.
- Follow the quality parameters as specified by the quality protocol and process to be followed.
Tata Consultancy Services TCS Good-to-Have
· Knowledge of ITIL Processes – MI, PM
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Age – For this recruitment, the candidate must be at least 18 years old. Candidates aged less than eighteen years cannot apply for this recruitment.
Selection Method – the candidate will be selected based on shortlisting/ assessment tests and virtual/ telephonic interviews. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via a registered mobile number or email ID.
TCS Hiring Important Links
Important Information – Beware of fraudsters/scams as there are no charges/fees for private/MNC job vacancies. Suppose someone asks you for money or money to choose your company, consider it a scam.
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